The Dynamics 365 Customer Service Professional license is designed for customer service representatives who need to use Microsoft Dynamics 365 to provide world-class customer service. With this license, users have access to all of the customer service features in Dynamics 365, including case management, service level agreements, and customer service dashboards. With the release of the new Customer Service Hub in Dynamics 365, this license also provides access to features like automatic case assignment and customer self-service.
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